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If youвЂ™re porting (transferring) your existing mobile number from another supplier, the service changeover can take 24 to 48 hours and is subject to вЂporting hoursвЂ™.

We'll send you an SMS and an email to let you know that your SIM card activation is complete, so put your new SIM card into your handset, copy over your contacts and wait for the SMS from us. If youвЂ™ve requested a new mobile number, your service should be activated approximately 1 hour, but sometimes it can take longer, up to 4 hours in some circumstances and on rare occasions, 7-10 days.

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You'll need to be able to receive a SMS code to the number transferring.Make sure you tell your current provider NOT to disconnect the number before or while porting. You will not be able to port your number if it's been disconnected.If you're on a post-paid plan, you need to check with your existing provider if exit or termination fees apply when porting out.Make a note of any important messages or voicemails on your old phone before the day of the transfer or save them using the backup functions available on your website.This can take from 30 minutes up to 2 hours. When this happens, insert your new SIM card into your handset and wait for it to start working. On the day your number is due to be transferred, your old SIM card from your previous provider will stop working. Porting hoursВ apply so if you activate on a weekend, you may need to wait longer before the transfer completes. It can take up to 2 business days to complete, although most ports are completed on the same day, often within a few hours. To confirm that you're the owner of the number that's transferring, we'll send a unique code via SMS to it and you'll need to enter this into our website during the activation to authorise the transfer.В This is a legal requirement. When you activateВ one of our great value mobile phone plans, you'll need to supply the name of your current provider, your account number (for a post-paid/contract account) and the date of birth that is on the account. Transferring your existing number to ALDImobile is easy. Select вЂњPay with credit card or PayPalвЂќ and choose to add more PAYG credit or a plan to your service. Select вЂњI have a voucherвЂќ in step 4 (the Recharge Option dropdown) and enter the voucher code received with your Starter Pack.To get started on your Mobile, Data or Family Plan Starter Pack activation:

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Enter the activation code in your Starter Pack.

SMS you a code to verify that you own the number and authorise the transfer.

That your phone is by your side if youвЂ™re transferring your number as weвЂ™ll.

You have your DriverвЂ™s Licence, Passport or Medicare card for ID.

If youвЂ™re on a contract or post-paid plan, weвЂ™ll need your account number to organise the transfer. If you youвЂ™re bringing your existing mobile number to ALDImobile, check with your current provider that there arenвЂ™t any fees or charges for leaving. If you canвЂ™t decide which plan to choose, a PAYG starter pack is what you need to get connected and you can add a plan when youвЂ™re ready.

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Our full range of Starter Packs are available to order online or you can pick up a $5, $15 Mobile Plan or $25 Mobile Plan Starter Pack in an ALDI store near you.